Acceptance of application deems acceptance of the following terms & conditions:
1) We will fix only to a structure such as concrete, steel or timber that is level and structurally suitable for purpose.
2) If you provide either a timber or concrete structure to fix to, please ensure that it has a minimum thickness of
120 mm
3) Any deflection in our product caused by the sub-structure will NOT be our responsibility. Any modification
required will be charged accordingly.
4) Glass manufactured will have the British standard safety mark but we cannot guarantee its position on the
glass.
5) If customer agrees to take delivery of glass they must have someone present to take delivery or accept any
charges levied for return visit.
6) If customer agrees to take delivery of glass they must both sign the delivery form & print their name. Should the
customer wish to designate another person to sign for the delivery, they must submit their name to us in writing
beforehand.
7) If alteration to a glass delivery date is required, 48 hours’ notice must be given.
8) We cannot accept responsibility for any costs incurred due to late or short delivery by the glass manufacturer
9) Any shortages, damage or imperfections to materials must be notified in writing within 72 hours of delivery.
10) If scaffolding and/or lifting equipment is required it MUST be given sufficient access & a solid and flat area
beneath the point of installation.
11) If main road access is restricted (for HGV’s) to the property we MUST be notified at least a week in advance of
delivery or installation.
12) Suitable access must be provided for distribution of glass above ground floor via internal/external stairs. If
unavailable, suitable lifting equipment must be provided (or hire charged accordingly) Vertical ladders will not
be acceptable.
13) Any Parking/access restrictions which may affect the installation team, should be advised at least one week prior
to their arrival.
14) We reserve the right to withdraw from an installation if the fitters deem the site to be unsafe or unsuitably
prepared for purpose; however, in this instance the quoted day rate must be paid, plus the cost of any return
visits.
15) It is the client’s responsibility to obtain written confirmation from their building control officer that our
proposed detail is accepted before manufacture begins. We will not be liable for costs if building control
requires changes after production has started.
16) Contracts will not proceed until deposit has been received (unless otherwise specified)
17) All projects will be charged the standard 20% rate of VAT, unless we are advised otherwise. The HMRC dictates
that we must be supplied with appropriate documentation e.g. planning permission before we can reduce the
rate of VAT on our invoices.
18) If your project is subject to a VAT reduction e.g. Newbuilds or conversions, please advise us prior to making your
deposit payment. Otherwise you may have to wait until the end of our next VAT quarter for any VAT refunds.
19) Any deviation from our payment terms could affect delivery/installation programme.
20) All goods remain our property until full payment has been received, including if goods are delivered but not yet
installed. We reserve the right to recover such goods if payment is not received.
21) Final payment is required within 7 days of invoice/application, unless stated otherwise.
22) We must be notified in writing, giving 10 day notice of any intention to have 3rd party contractors complete our
installation.
23) No additional work/variation work will be carried out without a written instruction. Payment of such work shall
be the responsibility of those who make the request.
24) We are only responsible for the installation of our own products on site, unless otherwise agreed (in writing)
25) Drawing costs are generally included in our quotation price; however, if contract does not proceed drawing work
may be charged to you. Survey cost does not include the price of drawings.
26) If a project does not proceed within 6 months of survey we reserve the right to charge for survey & drawing
work (Drawing work will be credited later if the project goes ahead)
27) Surveys should be carried out on completed sites. If we are unable to carry out a full survey then we reserve the
right to charge for any necessary return visits.
28) Any alteration to site condition, following approval drawing, which affects installation/manufacture shall be the
client’s responsibility. Any resulting costs will be charged accordingly.
29) All timescales given are guidelines, we endeavour to uphold these: however, they can be subject to change. Due
to the many variable factors within our manufacturing process, we cannot be responsible for any losses caused
by late completion.
30) We have no responsibility to water ingress through installation.
31) We can accept no responsibility for damage to tiles (unless we have installed them) caused by the install process
of our products.
32) Our products and installations are guaranteed for a period of 12 months covering defects in materials and
workmanship. The guarantee excludes damage from misuse, neglect, lack of maintenance, third-party
alterations, or natural wear and tear. Any claims must be made in writing within 14 days of the issue arising.
33) Our liability for any claim, whether in contract or tort, shall not exceed the total price of the contract. We shall
not be liable for any indirect, consequential, or financial losses including delay, loss of profit, or loss of use.
34) The client must provide a safe working environment in compliance with current HSE regulations. We reserve the
right to suspend work if unsafe conditions are present, with any resulting costs chargeable to the client.
35) If the client cancels after survey or manufacture has begun, they will be liable for all costs incurred up to the
date of cancellation including surveys, drawings, materials, and labour. We reserve the right to terminate this
agreement if payment terms are not met.
36) We shall not be liable for delays or failure to perform arising from events beyond our reasonable control,
including supplier delays, industrial action, extreme weather, or transport disruption.
37) We process client data in accordance with GDPR. Personal information will only be used to manage your project
and will not be shared with third parties except where necessary for delivery or installation.
38) We reserve the right to charge interest on overdue accounts in accordance with the Late Payment of
Commercial Debts (Interest) Act 1998.
Revision Date: 03 September 2025 | Revision: C/9/25